{"id":1206,"date":"2025-11-15T16:31:49","date_gmt":"2025-11-15T14:31:49","guid":{"rendered":"https:\/\/medixo.eu\/?page_id=1206"},"modified":"2025-11-15T16:31:49","modified_gmt":"2025-11-15T14:31:49","slug":"delivery","status":"publish","type":"page","link":"https:\/\/medixo.eu\/en\/delivery\/","title":{"rendered":"Delivery"},"content":{"rendered":"

Delivery<\/strong><\/h1>\n

 <\/p>\n

This Delivery Policy describes how Medixo.eu (\u201cthe Website\u201d) organizes and handles the shipping of ordered products. By completing an order, you agree to the terms outlined below.<\/p>\n

1. Delivery Methods<\/h2>\n

The Website offers delivery to:<\/p>\n

    \n
  • \n

    customer\u2019s address<\/strong><\/p>\n<\/li>\n

  • \n

    courier office \/ pickup point<\/strong><\/p>\n<\/li>\n

  • \n

    automated parcel lockers<\/strong>, where available<\/p>\n<\/li>\n<\/ul>\n

    The delivery method is selected during checkout.<\/p>\n

    2. Delivery Costs<\/h2>\n
      \n
    • \n

      Delivery costs are paid by the customer<\/strong>, unless explicitly agreed otherwise.<\/p>\n<\/li>\n

    • \n

      Shipping fees depend on:<\/p>\n

        \n
      • \n

        courier service<\/p>\n<\/li>\n

      • \n

        selected delivery method<\/p>\n<\/li>\n

      • \n

        destination country<\/p>\n<\/li>\n

      • \n

        weight and size of the shipment<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

        3. Courier Selection<\/h2>\n

        We always choose the fastest and most cost-effective delivery option<\/strong>, based on available services and the characteristics of the order.<\/p>\n

        If the customer has a preferred courier, it may be specified in the order notes. The Website will use the preferred courier whenever possible.<\/p>\n

        4. Packaging and Product Protection<\/h2>\n

        All shipments are carefully and properly packed<\/strong> to prevent:<\/p>\n

          \n
        • \n

          impact damage<\/p>\n<\/li>\n

        • \n

          deformation<\/p>\n<\/li>\n

        • \n

          moisture exposure<\/p>\n<\/li>\n

        • \n

          mechanical damage<\/p>\n<\/li>\n<\/ul>\n

          We use appropriate packaging materials to ensure products arrive safely and undamaged.<\/p>\n

          5. Delivery Times<\/h2>\n

          Delivery times depend on:<\/p>\n

            \n
          • \n

            destination<\/p>\n<\/li>\n

          • \n

            selected delivery service<\/p>\n<\/li>\n

          • \n

            courier workload<\/p>\n<\/li>\n<\/ul>\n

            Typical delivery time is 1\u20135 business days<\/strong> for most destinations.
            These times are estimated and not guaranteed<\/strong>.<\/p>\n

            The Website is not responsible for delays caused by the courier or external factors.<\/p>\n

            6. Tracking Shipments<\/h2>\n

            When available, customers receive a tracking number after the order is dispatched. Shipments can be tracked through the courier\u2019s online system.<\/p>\n

            7. Receiving the Shipment<\/h2>\n

            Upon receiving the shipment, the customer must check:<\/p>\n

              \n
            • \n

              the condition of the packaging<\/p>\n<\/li>\n

            • \n

              the condition of the products<\/p>\n<\/li>\n

            • \n

              whether the items match the order<\/p>\n<\/li>\n<\/ul>\n

              If damage, missing items, or errors are detected, the customer must inform the courier immediately<\/strong> and request a report or refuse the shipment.<\/p>\n

              Claims made after accepting an unchecked shipment may not be honored.<\/p>\n

              8. Uncollected Shipments<\/h2>\n

              If a customer:<\/p>\n

                \n
              • \n

                does not pick up the shipment,<\/p>\n<\/li>\n

              • \n

                refuses it without valid reason, or<\/p>\n<\/li>\n

              • \n

                provides incorrect contact details,<\/p>\n<\/li>\n<\/ul>\n

                the merchant may require reimbursement of delivery costs and may restrict future COD orders.<\/p>\n

                9. Changes to the Policy<\/h2>\n

                The Website may update this policy at any time. Updates take effect upon publication.<\/p>\n","protected":false},"excerpt":{"rendered":"

                Delivery   This Delivery Policy describes how Medixo.eu (\u201cthe Website\u201d) organizes and handles the shipping of ordered products. By completing 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